Everything you need to know about cancellations and refunds
⚠️ All cancellations and refunds are subject to the policies of our third-party travel suppliers. FlyJourney service fees are non-refundable in most cases.
When you book through FlyJourney, your reservation is fulfilled by our third-party supplier partners. Cancellation rules depend on fare type, the supplier, and timing relative to departure.
| Time of Cancellation | Refund Eligibility |
|---|---|
| More than 15 days before departure | Full refund minus service fees (subject to supplier policy) |
| 7 to 15 days before departure | Partial refund (50–75%) minus service fees |
| 3 to 7 days before departure | Partial refund (25–50%) minus service fees |
| Less than 3 days before departure | No refund in most cases |
| No-show | No refund |
Modifications may be possible subject to availability and fare rules. A change fee may apply plus any fare difference. Contact us as early as possible for changes.
Approved refunds are processed within 7–14 business days to the original payment method, subject to your bank's processing time.
If a flight is cancelled by the airline, we will assist you in obtaining a refund or rebooking per the supplier's policy. FlyJourney is not responsible for airline-initiated cancellations.
📞 Need to cancel? Call immediately: +1 (888) 485-0727 — available 24/7.
Last updated: May 2025